High quality residential and day services for Adults with Learning Disabilities

Quality assurance

About Us
Oakdown House Ltd is a small family owned company, established in 1986 to provide high quality residential and day services for Adults with Learning Disabilities. We provide services from our two care homes in rural East Sussex, supporting people with a range of needs.

Oakdown House, in Burwash Common is home to up to 45 adults with Learning Disabilities. They live in one of six smaller units set across 5 acres of beautiful grounds. We also provide day services in our two on-site day centres, both for the residents of Oakdown and the local community.

Carricks Brook, in Dallington is home to 12 residents with Autism and challenging behavior, supported by a high ratio of specialist trained support staff.

Quality Assurance
It is of paramount importance to us that our residents, their family, friends & health care professionals have the utmost confidence in the quality of service we provide. As a company we promote transparency & strive for continuous improvement in all areas.
In common with all registered care homes, we are subject to external inspection by the Care Quality Commission, and invite you take take at look at our inspection reports.

Internal Quality Control measures are based upon consistent & on-going quality assurance checks and rigorous documentation of the services provided for each resident. We operate a transparent Whistle-blowing & Complaints policy, giving all service users, staff and interested parties the information and opportunity to make complaints.Any complaints made or action required are immediately recorded and monitored externally, by the Manager, Directors and CQC.

The company directors are very much involved with the day to day running of the home and take a hands on approach, and they personally undertake regular inspections of both homes. During each visit they interview residents and staff, carry out un-announced inspections of the premises and spot check a number of records.

Staff & residents recently carried out a Q-Kit assessment of our service. The Q Kit is a quality assessment tool designed by service users. The focus is to ask questions that enable our residents to focus on what makes good support, personal to them.

The directors and managers hold resident, relative & staff forums & encourage constructive feedback through questionaires, enabling us to be not only repsonsive but proactive in meeting our residents needs.

Our comittmment to quality

At Oakdown House we work very hard to ensure that we achieve the highest of standards in everything we do in our home. You may will find these documenst helpful in understanding our committment to quality.

Our complaints policy
Positive Behavioural Support Policy